Refund policy
Refund & Return Policy
Last updated: April 2026
We stand behind every bottle of Zevra. If Sugar Shield doesn't quiet your
cravings the way we promise, we'll refund you — no awkward conversation
required.
——————————————————————————————
THE 30-DAY MONEY-BACK GUARANTEE
You have 30 days from the day your order is delivered to request a full
refund of the product price.
The guarantee covers:
- Both opened and unopened bottles
- One-time purchases AND your first Subscribe & Save order
- Any flavor, batch, or production date
The guarantee does not cover:
- Original shipping costs (if any were paid)
- Multiple refund claims for the same customer
- Bulk or wholesale purchases
- Bottles purchased from third-party retailers (refunds must be requested
directly from the retailer where you bought them)
——————————————————————————————
HOW TO REQUEST A REFUND
Email contact@zevrawellness.com from the email address used for your order
with:
1. Your order number (starts with #)
2. A short note about your experience — what worked, what didn't
You do not need to ship the bottle back. Keep it, finish it, throw it
out — your call.
We'll process the refund to your original payment method within 3-5
business days. Depending on your bank, the refund may take an additional
5-10 business days to appear on your statement.
——————————————————————————————
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or you received the wrong
product, email contact@zevrawellness.com within 14 days of delivery with:
- Your order number
- A photo of the issue (cracked seal, damaged bottle, wrong product, etc.)
We'll send a replacement at no charge. You won't need to return the
damaged item.
——————————————————————————————
SUBSCRIPTION CANCELLATIONS
You can cancel your Subscribe & Save subscription at any time, with no
fees and no questions asked, in two ways:
1. Self-service: Log in to your account at zevrawellness.com/account →
Manage subscription → Cancel.
2. Email us: Send a cancellation request to contact@zevrawellness.com
from the email on your subscription. We'll cancel within one business
day.
To avoid a charge for an upcoming shipment, cancel at least 48 hours
before your next billing date. Charges already processed for shipments
in transit cannot be reversed, but the bottle is still covered by our
30-day money-back guarantee — keep it and request a refund using the
process above.
Skipping, pausing, and changing frequency are also free and self-service
in your account.
——————————————————————————————
LOST OR STOLEN PACKAGES
We use tracked shipping on every order. If your tracking shows
"delivered" but the package is missing:
1. Check around your delivery location and with neighbors
2. Wait 48 hours — couriers occasionally mark packages delivered early
3. If still missing, email contact@zevrawellness.com with your order
number
We'll work with the courier to file a claim and ship a replacement at
no cost.
——————————————————————————————
INTERNATIONAL ORDERS
We currently ship within the United States only. Customs fees, duties,
and international taxes are not applicable.
——————————————————————————————
SUPPLEMENT DISCLAIMER
These statements have not been evaluated by the Food and Drug
Administration. This product is not intended to diagnose, treat, cure,
or prevent any disease. Individual results vary. Consult a healthcare
professional before starting any new supplement, especially if you are
pregnant, nursing, or taking medication.
——————————————————————————————
QUESTIONS?
We're a small team and we read every email.
Email: contact@zevrawellness.com
Response time: within 1 business day, usually within hours
Zevra Wellness