Shipping policy
Shipping Policy
Last updated: April 2026
Thank you for choosing Zevra. Below you'll find everything you need to
know about how we ship, when to expect your order, and how to handle
any issues along the way.
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WHERE WE SHIP
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
We also ship to:
- APO/FPO/DPO military addresses (standard transit times may be longer)
- U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam)
We do not currently ship internationally. We hope to expand soon — sign
up for our email list at zevrawellness.com to be notified when we do.
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PROCESSING TIME
Orders are typically processed and shipped within 1-2 business days of
payment confirmation.
Orders placed before 2:00 PM ET on a business day are usually shipped
the same day. Orders placed after 2:00 PM ET, on weekends, or on U.S.
federal holidays will ship the next business day.
You will receive an email with tracking information as soon as your
order leaves our fulfillment center.
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SHIPPING METHODS AND DELIVERY TIMES
We use trusted carriers including USPS, UPS, and FedEx. The carrier and
service used depends on your location and order weight.
Estimated transit times after shipment:
- Continental U.S.: 3-7 business days
- Alaska, Hawaii, U.S. territories: 7-14 business days
- APO/FPO/DPO: 10-21 business days
Total estimated delivery time (processing + transit): 5-9 business days
for most U.S. addresses.
These are estimates only. Carrier delays, weather, and remote delivery
locations can extend transit times. Zevra is not responsible for delays
caused by carriers once the package leaves our fulfillment center.
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SHIPPING COSTS
- Subscribe & Save orders: FREE shipping on every order, every time.
- One-time purchases under $75: Flat rate of $5.99
- One-time purchases over $75: FREE shipping
Shipping costs are calculated and displayed at checkout before payment.
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ORDER TRACKING
Once your order ships, you'll receive an email with a tracking number
and a link to follow your package. Most tracking updates appear within
24 hours of shipment.
If you don't see a tracking email, check your spam folder. Still
missing? Email contact@zevrawellness.com with your order number and
we'll resend it.
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ADDRESS CHANGES
If you need to update your shipping address:
- Before your order ships: Email contact@zevrawellness.com immediately
with your order number and the corrected address. We'll do our best
to catch it before fulfillment, but we cannot guarantee changes once
an order has been processed.
- After your order ships: We cannot redirect a package mid-transit.
However, most carriers offer free re-routing through their tracking
page (USPS Hold Mail, UPS My Choice, FedEx Delivery Manager).
Subscription customers can update their default address anytime by
logging into your account at zevrawellness.com/account → Manage
subscription → Edit shipping address. Changes apply to the next
shipment if made at least 48 hours before the next billing date.
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LOST OR STOLEN PACKAGES
If your tracking shows "delivered" but the package is missing:
1. Check around your delivery location, mailroom, with neighbors, and
with anyone else at your address.
2. Wait 48 hours — couriers occasionally scan packages as delivered
before the actual drop-off.
3. If still missing, email contact@zevrawellness.com with your order
number.
We will work with the carrier to file a claim and ship a replacement
at no charge to you. Replacement packages typically ship within 2-3
business days of confirming the loss.
If your package was damaged in transit, please refer to our Refund
Policy for replacement instructions.
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INCORRECT ADDRESS
You are responsible for providing an accurate shipping address at
checkout. If a package is returned to us due to an incorrect address
or failure to claim from the carrier, we will contact you to:
- Re-ship to a corrected address (you may be responsible for re-shipping
costs), or
- Issue a refund minus the original shipping cost (if any) and a $5
return-handling fee.
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WEATHER AND HOLIDAY DELAYS
Severe weather, natural disasters, and high-volume holiday periods
(November through January, Mother's Day, Father's Day) can extend
delivery times beyond our standard estimates. We monitor carrier
performance during these periods and will email subscribers in advance
if widespread delays are expected.
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PO BOXES AND COMMERCIAL ADDRESSES
We ship to PO Boxes via USPS. Some carriers (UPS, FedEx) cannot
deliver to PO Boxes — if you order through one of those services, we
will route via USPS automatically.
We ship to commercial and residential addresses with no surcharge.
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QUESTIONS ABOUT YOUR ORDER
Email contact@zevrawellness.com with your order number and we'll
respond within one business day.