Cancellation policy
Last updated: April 2026
This policy explains how Zevra Wellness's Subscribe & Save program
works, how to cancel, modify, pause, or skip a subscription, and your
rights as a subscriber. This policy is in addition to (and does not
replace) our Terms of Service and Refund Policy.
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1. HOW SUBSCRIBE & SAVE WORKS
Zevra's Subscribe & Save is an auto-renewing subscription program. By
selecting "Subscribe & Save" at checkout, you agree to:
a. Automatic recurring charges. Your selected payment method will be
charged automatically on a recurring basis (every 30 days for
monthly delivery) until you cancel.
b. Recurring price. Your first order is charged at the introductory
rate of $29.99 (a 33% discount on the recurring price). Each order
after the first is charged at the standard subscription rate of
$39.99 per bottle, plus applicable taxes. Shipping is included free
of charge on every order.
c. Recurring shipments. One bottle of Sugar Shield (60 capsules,
30-day supply) ships with each charge.
d. Confirmation emails. We will send you:
- A confirmation email when you first subscribe
- A renewal reminder email 3 days before each upcoming charge
- An order confirmation each time a recurring order is processed
- A shipping confirmation with tracking when your order ships
- A cancellation confirmation if you cancel
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2. HOW TO CANCEL
You may cancel your Zevra subscription at any time, with no fees and
no obligation to provide a reason. You can do this two ways:
OPTION A — SELF-SERVICE (FASTEST)
1. Go to zevrawellness.com/account
2. Sign in with the email address used at checkout
3. Click "Manage subscription"
4. Click "Cancel subscription"
5. You'll receive a cancellation confirmation email immediately
This takes less than 60 seconds. No phone call required, no chat
required, no need to talk to a representative.
OPTION B — EMAIL US
Email contact@zevrawellness.com from the email on your subscription
with the subject line "Cancel my subscription."
We will process the cancellation within one business day and send
you a confirmation email.
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3. CANCELLATION DEADLINE
To prevent your next scheduled charge, please cancel at least 48
hours before the upcoming billing date listed in your account.
If you cancel less than 48 hours before your next billing date, the
upcoming charge may already be in process and cannot always be
reversed. In that case:
- Your subscription is cancelled immediately and will not renew again
- The bottle from the in-process charge will still ship
- You may return that final shipment for a full refund under our
30-day money-back guarantee (see our Refund Policy)
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4. PAUSE OR SKIP A DELIVERY
Not ready to cancel? You don't have to. You can pause or skip
shipments anytime through your account.
To pause:
1. zevrawellness.com/account → Manage subscription → Pause subscription
2. Choose how long to pause (no minimum or maximum)
3. Resume anytime with one click
To skip a single shipment:
1. zevrawellness.com/account → Manage subscription → Skip next order
2. Your next charge moves to the following billing cycle automatically
Pausing and skipping are free, do not affect your subscription pricing,
and do not count as a cancellation.
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5. CHANGE YOUR DELIVERY FREQUENCY
You can change how often you receive Zevra at any time. Frequency
options include 30, 45, or 60 days between shipments. Adjust through
your account: Manage subscription → Edit frequency.
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6. UPDATE YOUR PAYMENT METHOD OR ADDRESS
To update your card or shipping address, go to your account at
zevrawellness.com/account → Manage subscription → Edit payment
method / Edit shipping address.
Address changes apply to your next shipment if made at least 48 hours
before your billing date.
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7. FAILED PAYMENTS
If a recurring payment fails (for example, due to an expired card or
insufficient funds):
- We will retry the charge up to 3 times over 7 days
- You will receive an email asking you to update your payment method
- Your subscription will be paused (not cancelled) after 3 failed
attempts until you update payment information
- If you do not update your payment method within 30 days of the
initial failure, we may cancel your subscription. You can re-enroll
at any time at zevrawellness.com.
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8. PRICE CHANGES
Subscription prices may change. If we increase the recurring price
of your subscription, we will:
- Email you at least 7 days before the new price takes effect
- Allow you to cancel before the new price applies, with no penalty
- Continue your subscription at the new price only if you do not
cancel
We will never raise your price retroactively or charge you more than
the amount disclosed at the time of your original subscription unless
we provide the notice described above.
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9. SUBSCRIPTION REFUNDS
The 30-day money-back guarantee in our Refund Policy applies to:
- Your first Subscribe & Save order
- Each individual recurring shipment
This means if a recurring shipment doesn't work for you, you can
request a refund within 30 days of that shipment's delivery date —
even if you've been a subscriber for months. See our Refund Policy
for full details.
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10. NO HIDDEN FEES, NO LOCK-IN
We do not charge:
- Cancellation fees
- Restocking fees on cancellation
- Account closure fees
- Penalty fees for using promo codes and then cancelling
There is no minimum number of orders required. You can cancel after
your very first order.
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11. WHAT HAPPENS WHEN YOU CANCEL
When you cancel:
- Your subscription is marked inactive immediately
- No future charges will be processed
- Any bottles already shipped will still be delivered
- Your account remains active so you can re-subscribe anytime
- Your order history and account information are retained for our
records (subject to our Privacy Policy)
You can re-subscribe at any time at zevrawellness.com — your past
account information will still be there.
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12. STATE-SPECIFIC RIGHTS
This policy complies with the federal Restore Online Shoppers'
Confidence Act (ROSCA) and applicable state laws governing
auto-renewing subscriptions, including:
- California Automatic Renewal Law (Bus. & Prof. Code § 17600 et seq.)
- Other state-specific automatic renewal laws
If your state grants additional cancellation rights beyond what is
described here, those rights are preserved and supplement (not
replace) this policy.
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13. CONTACT
If you have questions about your subscription, need help cancelling,
or believe you've been charged in error, contact us immediately:
Email: contact@zevrawellness.com
Response time: within one business day, usually within hours
We read every email and we will help. There is no scripted retention
process, no required phone call, and no friction. If Subscribe & Save
isn't working for you, we'd rather lose the subscription than the
relationship.